IE FONT HACK
IE FONT HACK

How can we help?

Delivery

What delivery options can I choose?

We are pleased to offer three different shipping methods. We have UPS Ground Shipping,  UPS 2nd Day, and  UPS Next-Day Air options available. Please allow at least 1 business days to these times for processing, including both 2nd and Next-Day Air. Unfortunately, orders do not ship the same day they are placed.

**During periods of increased traffic such as the holidays, packages may take longer than 1 business day to ship. Please allow up to 3 business days during these times**


Within the 48 contiguous states:
•FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
•For orders up to $19.99 - 2nd Day Air $14.95, Next Day Air $19.95
•For orders up to $100.00 - 2nd Day Air $16.95, Next Day Air $21.95
•For orders over $100.00 - 2nd Day Air $24.95, Next Day Air $29.95

To Alaska and Hawaii:
•FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
•For orders up to $19.99 - 2nd Day Air $24.95, Next Day Air $29.95
•For orders up to $100.00 - 2nd Day Air $26.95, Next Day Air $31.95
•For orders over $100.00 - 2nd Day Air $34.95, Next Day Air $39.95

Delivery - Frequently Asked Questions


Who will deliver my Order?

All orders are shipped via UPS, except those going to APO/FPO addresses. These will be shipped via FedEx Sm...
All orders are shipped via UPS, except those going to APO/FPO addresses. These will be shipped via FedEx Smart Post and US Postal Service.

Does UPS delivery on weekends?

Packages will only be delivered Monday - Friday, excluding holidays.
Packages will only be delivered Monday - Friday, excluding holidays.

How long will it take for my order to be delivered?

Ground shipping typically takes 5 - 7 business days, but can be as long as 10 business days during peak shi...
Ground shipping typically takes 5 - 7 business days, but can be as long as 10 business days during peak shipping seasons and to certain locations.

How can I track my order?

Once your order is dispatched, we will send you an email with the UPS tracking information. This can be use...
Once your order is dispatched, we will send you an email with the UPS tracking information. This can be used to track the delivery status of your order at www.ups.com or by calling 1-800-PICK-UPS. You can also view this in your “Account History” by logging onto your account and selecting the relevant order.

Why didn't my order ship the same day that I placed it?

All orders, including those shipping with next-day or 2-day options, require at least 1 business days for f...
All orders, including those shipping with next-day or 2-day options, require at least 1 business days for fulfillment. During busy seasons, such as the Holiday season, it may take 2 - 3 business days before an order is shipped.

I missed my delivery, what can I do?

UPS will make three delivery attempts before returning the package to sender. For packages returned to send...
UPS will make three delivery attempts before returning the package to sender. For packages returned to sender, we will consider it as a return and process a refund for it. You can replace the order if you wish.

Can I change the delivery address?

Unfortunately, once an order is placed we're unable to change the delivery address.
Unfortunately, once an order is placed we're unable to change the delivery address.

Can I change my delivery date/Address?

Unfortunately, you are not able to choose a delivery date and time once an order has shipped. If you have...
Unfortunately, you are not able to choose a delivery date and time once an order has shipped.

If you have any problems with your address once your order has been dispatched, please don't hesitate to contact our Customer Service Team, with your order number for further assistance.
.

My package is missing. What can I do?

We're very sorry your package is missing. Please let our Customer service team know as soon as you realize ...
We're very sorry your package is missing. Please let our Customer service team know as soon as you realize your package is missing. We will work with UPS to find and delivery this package for you. This can take 7-10 business days. If UPS is unable to locate your package, we can resent or refund the order. 

Do you ship outside the US?

Yes! We can ship outside of the US by using out international website, www.international.drmartens.com. Fro...
Yes! We can ship outside of the US by using out international website, www.international.drmartens.com. From there, you're able to choose the shipping country, and preferred currency.

Do you ship to PO Box address?

We are unable to ship to Post Office Boxes, as we use UPS for outbound shipping.
We are unable to ship to Post Office Boxes, as we use UPS for outbound shipping.